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Citizen's Charter

PERFORMANCE PLEDGE

TO OUR VALUED CLIENTS:

Your welfare and satisfaction is our foremost concern, thus, we promise to provide the warmest office environment, as well as, hospitable and friendly service providers who shall attend to and assist youin all your concerns. These are available Mondays to Fridays, from 7:30 AM to 5:30 PM.

We shall promptly and efficiently act on all your concerns within three (3) days for simple transactions and seven (7) days for complex transactions from the date the request and/or complete application or request was received.

We are public service-oriented, and as such, we offer our services with dedication, without expecting anything in return.

We earnestly solicit your comments, suggestions, and recommendations, as these are important to further improve our services and relationship with you.

We are committed to serve you... The Officials and Employees of the National Tobacco Administration

CENTRAL OFFICE - External Services 

•    1. Application and Issuance of Authority to Export/Import/Transship Unmanufactured Tobacco/Manufactured Tobacco Products and Other Tobacco Related Supplies, Materials and Ingredients/Accreditation to Process Manufactured Tobacco Products

•    2. Application and Issuances of Export/Import/Transshipment Commodity Clearance

•    3. Inspection of Import/Export/Transshipment Commodities

•    4. Application and Issuance of Endorsement

•    5. Conduct of Protocol Research and Issuance of Certificate of Product Efficacy and Suitability

•    6. Conduct of Laboratory Analysis and Issuance of Results/Report of Analysis

•    7. Issuance of Official Receipt for Collections

•    8. Processing and Payment of Claims to Outside Creditors

•    9. Issuance of Employment Documents to Former Employees

CENTRAL OFFICE - Internal Services 

•    1. Processing and Payment of Claims of Employees

•    2. Issuance of Employment Documents to Active Employees

BRANCH OFFICES - External Services 

•    1. Application and Issuance of License and Authority to Buy Tobacco

•    2. Application and Issuances of Permit and Authority to Purchase Leaf Tobacco

•    3. Application and Issuance of Permit and Authority to Redry Tobacco

•    4. Application and Issuance of Certificate of Authority to Purchase Leaf

•    5. Processing and Payment of Claims of Branch Creditors

•    6. Issuance of Employment Documents to Former Employees

BRANCH OFFICES - Internal Services 

•    1. Processing and Payment of Claims of Employees

•    2. Issuance of Employment Documents to Active Employees

FEEDBACK AND COMPLAINT MECHANICS

•    Feedback and Complaints Mechanics

•    1. Customer Satisfaction Survey    2. NTA Client Feedback Form

 

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